Privacy Policy
Privacy Policy – VA Services
This Privacy Policy explains how VA Services (“we”, “our”, “us”) collects, uses and protects personal information when you visit our website vaservices.co.tz, contact us, or use our virtual assistant services in Tanzania and beyond.
1. Who We Are
VA Services is a virtual assistant services provider based in Dar es Salaam, Tanzania. We offer corporate virtual assistance, document and data support, customer service and administrative support to businesses, NGOs and growing organisations.
2. Information We Collect
We may collect the following categories of personal information when you interact with us:
2.1 Information you provide directly
- Contact details – name, email address, phone number, WhatsApp number.
- Business details – company name, role, industry and service needs.
- Enquiry details – information you include in contact forms, emails or WhatsApp messages.
- Service information – documents and data you share with us as part of a virtual assistant engagement.
2.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device information and approximate location.
- Pages visited, time spent on pages and actions taken on the site.
- Referring URLs and general technical information for security and performance monitoring.
2.3 Information from third-party tools
We may use third-party tools such as analytics, email delivery or chat tools that collect limited technical and usage data to help us understand how visitors use our website and services.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and provide information about our services.
- To onboard and support clients using our virtual assistant services.
- To manage billing, administration and client communication.
- To improve our website, content and service delivery.
- To send important notices about changes to our services, policies or terms.
- To comply with legal or regulatory obligations, where applicable.
4. Legal Basis for Processing
Depending on the context, we may process your personal information on the basis of:
- Your consent – for example when you submit a contact form or opt in to communications.
- Performance of a contract – when we provide virtual assistant services to you or your organisation.
- Legitimate interests – such as securing our systems, improving our services and communicating with existing clients.
- Compliance with legal obligations – where we are required to retain certain records.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and support basic functionality.
- Essential cookies – required for security, page navigation and basic site features.
- Performance / analytics cookies – to understand how visitors interact with our pages.
You can control cookies through your browser settings. If you disable certain cookies, some parts of the website may not function correctly.
6. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us deliver our services (e.g. hosting, email, analytics).
- Professional advisors such as accountants or legal advisors, where necessary.
- Authorities where we are required to do so by law or to protect our rights and safety.
We require service providers to handle personal information securely and only for the purposes we specify.
7. International Data Transfers
Our website infrastructure or service providers may be located outside of Tanzania. Where personal information is transferred across borders, we aim to ensure that appropriate safeguards are in place in line with applicable data protection expectations.
8. Data Retention
We retain personal information only for as long as needed for the purposes described in this Policy or as required by law, accounting or regulatory requirements. When information is no longer needed, we aim to delete or anonymise it securely.
9. Your Privacy Rights
Depending on the laws that apply, you may have rights such as:
- Requesting access to the personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of your information where there is no legal or contractual reason to keep it.
- Objecting to certain types of processing, or asking us to restrict processing in some cases.
- Withdrawing consent where processing is based on your consent.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
10. How We Protect Your Information
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies when you visit their sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational needs. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through our website or direct communication.
13. How to Contact Us
If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact:
VA Services – Virtual Assistant Services Tanzania
Dar es Salaam, Tanzania
Email:
neema@vaservices.co.tz
WhatsApp:
+255 786 716 318
This Privacy Policy is provided for general information and does not constitute legal advice.